Refund and returns policy - Knife Box Freaks

REFUND AND RETURNS POLICY Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Satisfaction is our main goal. If you are not happy with your purchase.

Return Conditions:

Request for returning an item must be submitted within 30 days of the invoice date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to.

To complete your return, we require a receipt or proof of purchase. Except in the case of a manufacturer’s defect, return shipping charges are not refundable and initial shipping fees are not refundable.

All return items must be in “re-sellable condition” ** to qualify for a return or exchange.

Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.

If the item is re-sellable, a refund will be issued to you (minus the original shipping fees) within 30 days of receiving your returned item.

If the item is found not to be in a re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.

** Note about “re-sellable condition”: Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customwork111@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customwork111@gmail.com and send your item to 283, Swanson Drive, Lawrenceville, GA 30043.